Have you ever had clients book essentially the same reservation as someone else? I’m going to guess yes. We’ve seen many agents book side-by-side staterooms or reservations into a group or just choose to book the same package as a… Continue Reading
Have you ever had a Client Cancel their Trip? Sadly I think most of us have. What’s worse is Cancellations can end up taking almost as much time as a successful trip. Agents and Agencies alike often ask for Tips… Continue Reading
Have you been selling a very popular itinerary only to discover after the fact you sold 7 or more staterooms? Well, if this has happened to you, you’ll be happy to know that the Potential Group Report (found under Reports) will… Continue Reading
Have you ever had a client that is a continual challenge, one who rarely purchases and when they do requires phone calls every few days for seven months? I think many of us have. In AgentMate there is the ability… Continue Reading
Have you ever had an Agent retire or leave their agency? As time goes on inevitably Agents will leave and when this happens it can be important to reassign their clients to a remaining agent. This helps ensure that there’s no… Continue Reading
Have you ever had a client contact you asking when they are supposed to receive their Travel Documents? Hopefully your agency doesn’t have that problem as you are using the Document Reminders in AgentMate to stay ahead of these types of… Continue Reading
Have you ever been managing a Group and after the fact decided to offer an optional Add-on like a Pre-Hotel, Shore Excursion, Tour, Transfers, or any combination thereof? I’m guessing you have, or that you’d like to (if it weren’t… Continue Reading
Do you like travelling with your friends and family? Many people do – including several of your clients. Every agency I’ve talked to has had at least one time where someone called wanting to do a Family Reunion, Girls Weekend,… Continue Reading
Have you ever had a conversation with a client and felt like you’re each talking about completely different things? AgentMate attempts to prevent that, at least when it comes to Invoices. Each time that a new Invoice is generated a… Continue Reading
Do you tend to fly on the same airline to maximize your reward miles? I think most of us do, just like your clients. To help you remember things like this for your clients AgentMate offers the Preferences section of… Continue Reading