Have you ever had a client that is a continual challenge, one who rarely purchases and when they do requires phone calls every few days for seven months? I think many of us have. In AgentMate there is the ability… Continue Reading
Have you ever had an Agent retire or leave their agency? As time goes on inevitably Agents will leave and when this happens it can be important to reassign their clients to a remaining agent. This helps ensure that there’s no… Continue Reading
Last Night Microsoft pushed some updates last evening. Because of this there have been isolated cases where the AgentMate login screen would not load. In each case this has been resolved closing all programs and shutting down the user’s computer. Once… Continue Reading
Have you ever had a client contact you asking when they are supposed to receive their Travel Documents? Hopefully your agency doesn’t have that problem as you are using the Document Reminders in AgentMate to stay ahead of these types of… Continue Reading
Almost everyone has Favorites saved in their browser to make sure they are able to quickly access frequent programs and websites. Many Agents and Agencies that were using AgentMate prior to 1 March 2016 had its old URL (www.mycruiseweb.com) stored… Continue Reading
Summary: An AgentMate release is scheduled to go live the evening of June 15 into morning of June 16. This contained several bug fixes which will be communicated to the impacted users. In addition to that there is foundation work… Continue Reading
Have you ever been managing a Group and after the fact decided to offer an optional Add-on like a Pre-Hotel, Shore Excursion, Tour, Transfers, or any combination thereof? I’m guessing you have, or that you’d like to (if it weren’t… Continue Reading
Do you like travelling with your friends and family? Many people do – including several of your clients. Every agency I’ve talked to has had at least one time where someone called wanting to do a Family Reunion, Girls Weekend,… Continue Reading
Have you ever had clients travelling with one of your groups, but they weren’t a part of the group contract? With all of the different Fare codes out there a client will inevitably be booked in under a rate that may be ineligible… Continue Reading
Have you ever had a conversation with a client and felt like you’re each talking about completely different things? AgentMate attempts to prevent that, at least when it comes to Invoices. Each time that a new Invoice is generated a… Continue Reading