Update (26 Jul 2016): The solution referenced has been deployed and issue is now resolved. In the event that this or other issues arise, please don’t hesitate to notify your support department. Issue: Reservations imported from CruisePRO that contain Clients… Continue Reading
There will be an AgentMate Maintenance Release occurring the morning of 21 July 2016; the release will go live at approximately 3 am ET. Included in this release will be some infrastructure updates for upcoming enhancements; however, there should be… Continue Reading
Have you ever had a Client Cancel their Trip? Sadly I think most of us have. What’s worse is Cancellations can end up taking almost as much time as a successful trip. Agents and Agencies alike often ask for Tips… Continue Reading
Have you been selling a very popular itinerary only to discover after the fact you sold 7 or more staterooms? Well, if this has happened to you, you’ll be happy to know that the Potential Group Report (found under Reports) will… Continue Reading
UPDATE: There will be an interruption of Email Statistics appearing on the main dashboard the day of 6 July 2016. Normal service resumed 7 July 2016; statistics for 6 July 2016 were imported at that time as well. Original Post: An issue… Continue Reading
Have you ever had a client that is a continual challenge, one who rarely purchases and when they do requires phone calls every few days for seven months? I think many of us have. In AgentMate there is the ability… Continue Reading
Have you ever had an Agent retire or leave their agency? As time goes on inevitably Agents will leave and when this happens it can be important to reassign their clients to a remaining agent. This helps ensure that there’s no… Continue Reading
Last Night Microsoft pushed some updates last evening. Because of this there have been isolated cases where the AgentMate login screen would not load. In each case this has been resolved closing all programs and shutting down the user’s computer. Once… Continue Reading
Have you ever had a client contact you asking when they are supposed to receive their Travel Documents? Hopefully your agency doesn’t have that problem as you are using the Document Reminders in AgentMate to stay ahead of these types of… Continue Reading
Almost everyone has Favorites saved in their browser to make sure they are able to quickly access frequent programs and websites. Many Agents and Agencies that were using AgentMate prior to 1 March 2016 had its old URL (www.mycruiseweb.com) stored… Continue Reading