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Author: Debbie Tatum

Quarterly NCOA Processing May 2024

Posted on May 10, 2024 by Debbie Tatum

Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading →

News, Please take note Client List, Client Profile, Engagement, Marketing, NCOA

The Adoption Program will be renovated in 2024 and your opinion matters!

Posted on January 24, 2024 by Debbie Tatum

Share your thoughts about what we did in 2023 and what you expect from us in 2024. Send your messages at [email protected] We will soon get together, so stay tuned for further details! The Adoption Team

Adoption, News

Scheduled Outage – Communication

Posted on January 19, 2024 by Debbie Tatum

The Internova Infrastructure Team is scheduled to conduct Windows and database patching tomorrow, January 20th,  from 10:00 am to noon EST, on the AgentMate database servers.   Please be advised that there may be brief outages, lasting no more than… Continue Reading →

Outage

December 2023 AgentMate Release Notes

Posted on December 1, 2023 by Debbie Tatum

AgentMate Release Notes Release Date Planned for Tuesday December 5th, 2023, by 8:00 a.m. EDT. Clarification e-mail will be sent if the release date changes. What’s New Issue key Release Note Title Release Note Summary Affected Business Unit AG-8490 Paymode… Continue Reading →

Please take note, Release Notes

Thank you for joining us in the Adoption Program 2023 Sessions!

Posted on December 1, 2023 by Debbie Tatum

It was a pleasure and a privilege for us to share with you 80 learning webinars during 2023 Adoption Program. We had the chance to review different products and functionalities AgentMate offers, such as: List Management New Counselors Set up… Continue Reading →

Adoption, Technical Tips, Webinar Adoption, Agency News

Sign up for the final webinars of 2023! Check today’s options

Posted on November 27, 2023 by Debbie Tatum

Dear Agents, Our Adoption webinars are finalizing and we want you to join us! The topics that we selected for the last cycle of 2023 are Group Reconciliation Module and Query Reports Engine. Click to sign in the upcoming training… Continue Reading →

Adoption, News, Webinar

More webinars will be offered between October and November!

Posted on October 5, 2023 by Debbie Tatum

Dear Customers, Our Adoption Program continues in October and November with more training sessions about two interesting and useful AgentMate functionalities: Groups (Reconciliation module) and Query Reports. AgentMate Groups 3.0 (Reconciliation module) Dates for October sessions are 10th, 17th and… Continue Reading →

Adoption, News, Webinar Adoption, AgentMate

AgentMate Servers Maintenance

Posted on October 3, 2023 by Debbie Tatum

Scheduled maintenance will take place on Thursday, October 5th, from 9:00 pm to 10:00 pm CT.   As a result of this, AgentMate will be inaccessible for about 30 minutes. Reports and invoices will also be temporarily unavailable within that… Continue Reading →

Uncategorized

RESOLVED: AgentMate Sluggishness

Posted on September 26, 2023 by Debbie Tatum

Update: AgentMate is now working properly. We apologize for the inconvenience and appreciate your patience. The AgentMate Team

Outage, Please take note

Adoption Program third stage is over… But new sessions are coming!

Posted on September 26, 2023 by Debbie Tatum

Dear Customers, Thank you very much for joining the webinars of the third cycle of the Adoption Program 2023. It has been a pleasure to have you on board, sharing knowledge, experiences and strengthening the partnership between AgentMate and its… Continue Reading →

Adoption, News, Webinar Adoption, AgentMate

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