On Saturday, October 3, 2026, between 5:00 AM CT and 7:00 AM CT, scheduled maintenance will be performed on AgentMate as part of ongoing system and security updates. AgentMate may be unavailable for some time during this maintenance window, and… Continue Reading
Hello Everyone, We are pleased to let you know that today’s scheduled security maintenance and infrastructure updates have been completed successfully. AgentMate is now fully operational, and users may resume normal access to the platform and any integrations accessed through… Continue Reading
As a benefit of participating in the Engagement Marketing Program you qualify for the National Change of Address (NCOA) process. The Engagement Marketing Program’s National Change of Address (NCOA) process happens quarterly and it will ensure your agency’s customer address… Continue Reading
Hi All, Due to a scheduled deployment to enhance security and performance, the AgentMate application will be unavailable for about 3 hours on Thursday, September 11th, at 7:00 PM PT. We apologize for the inconvenience and appreciate your patience while… Continue Reading
As a benefit of participating in the Engagement Marketing Program you qualify for the National Change of Address (NCOA) process. The Engagement Marketing Program’s National Change of Address (NCOA) process happens quarterly and it will ensure your agency’s customer address… Continue Reading
Hi All, Due to a maintenance issue that affected Regent Seven Seas, MSC Cruises and HX, we kindly ask that you review and confirm that the correct vendor is assigned to any reservation created in AgentMate for those vendors… Continue Reading
As a benefit of participating in the Engagement Marketing Program you qualify for the National Change of Address (NCOA) process. The Engagement Marketing Program’s National Change of Address (NCOA) process happens quarterly and it will ensure your agency’s customer address… Continue Reading
As a benefit of participating in the Engagement Marketing Program you qualify for the National Change of Address (NCOA) process. The Engagement Marketing Program’s National Change of Address (NCOA) process happens quarterly and it will ensure your agency’s customer address… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
Hi All, The Internova Infrastructure team will be installing Microsoft Updates to the AgentMate servers starting at 11PM on Friday September 13th. Maintenance Schedule: Friday 9/13 – Saturday 9/14 11PM-11AM ET Saturday 9/14 – Sunday 9/15 11PM-11AM Even though we… Continue Reading