On Saturday, October 3, 2026, between 5:00 AM CT and 7:00 AM CT, scheduled maintenance will be performed on AgentMate as part of ongoing system and security updates. AgentMate may be unavailable for some time during this maintenance window, and… Continue Reading
Hello Everyone, We are pleased to let you know that today’s scheduled security maintenance and infrastructure updates have been completed successfully. AgentMate is now fully operational, and users may resume normal access to the platform and any integrations accessed through… Continue Reading
As part of our ongoing commitment to protecting our systems, data, and users, we will be performing critical security maintenance and infrastructure updates on Saturday, September 26, 2026, during a maintenance window between 8:00 AM and 4:00 PM EST. … Continue Reading
As a benefit of participating in the Engagement Marketing Program you qualify for the National Change of Address (NCOA) process. The Engagement Marketing Program’s National Change of Address (NCOA) process happens quarterly and it will ensure your agency’s customer address… Continue Reading
Hi All, Due to a maintenance issue that affected Regent Seven Seas, MSC Cruises and HX, we kindly ask that you review and confirm that the correct vendor is assigned to any reservation created in AgentMate for those vendors… Continue Reading
As a benefit of participating in the Engagement Marketing Program you qualify for the National Change of Address (NCOA) process. The Engagement Marketing Program’s National Change of Address (NCOA) process happens quarterly and it will ensure your agency’s customer address… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
An AgentMate Release occurred on August 2nd at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
AgentMate Release Notes Release Date Planned for Tuesday, August 2nd, 2022 by 8:00 a.m. EDT. Clarification e-mail will be sent if the release date changes. What’s New Issue key Release Note Title Release Note Summary Affected… Continue Reading
Hello All, This is to let you know that there will be mandatory updates for Absorb happening before end of year. Currently, we do not have a date as to when this will take place. We will advise on… Continue Reading