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Author: Debbie Tatum

AgentMate Upgrade still in progress

Posted on December 11, 2021 by Debbie Tatum

The AgentMate upgrade is still taking place. The AM team is working as fast as possible in order to complete the upgrade. We will continue to update you as we progress. We appreciate your patience. The AgentMate Team

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AgentMate Upgrade Still Taking place

Posted on December 11, 2021 by Debbie Tatum

The AgentMate upgrade is still taking place. The AM team is working as fast as possible in order to complete the upgrade. We will continue to update you as we progress. We appreciate your patience. The AgentMate Team

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Adoption: Less Stress, More Success!

Posted on December 10, 2021 by Debbie Tatum

A lot has happened since the pandemic started, so we want to take a moment to thank you all for the hard work we’ve seen from you, and what we’re excited to bring you in the new year. So looking… Continue Reading →

Adoption, Integrations

AgentMate Outage – Update – Please Read!

Posted on December 9, 2021 by Debbie Tatum

An AgentMate application upgrade will be taking place on Saturday, December 11th 2021. This upgrade will begin at 5:00AM CT and will last roughly 5 hours. During this time the AgentMate Application will be inaccessible. Please continue to check back… Continue Reading →

Outage

Important Notice – AgentMate Outage

Posted on December 6, 2021 by Debbie Tatum

An AgentMate application upgrade will be taking place on Saturday December 11th 2021. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading →

Outage access

AgentMate Maintenance | July 17th 8:00 AM – July 17th 9:00 AM CT

Posted on July 8, 2021 by Debbie Tatum

The Internova Infrastructure Team will be doing maintenance to the AgentMate application on July 17th  2021 between  8AM – 9AM CT. During this hour,  users may have difficulty logging into the application as well as some sluggishness. We apologize for… Continue Reading →

Issue, News, Outage

Release delayed one day

Posted on June 8, 2021 by Debbie Tatum

A technical issue occurred during the Release process this morning delaying the release time. To prevent interruption of service we are postponing this morning’s release to tomorrow morning –  June 9th 2021. Thank you. The AgentMate Team

News, Please take note, Release Notes

AgentMate Operational Alert 

Posted on June 2, 2021 by Debbie Tatum

At 6AM EST on Thursday, June 3rd,  the Infrastructure team will be doing system maintenance for roughly one hour. During this time page refreshes may be slower than normal. We thank you for you patience and apologize for any inconvenience this… Continue Reading →

Issue, Outage

Connectivity Issues

Posted on June 2, 2021 by Debbie Tatum

We are aware of some connectivity issues and sluggishness within the AgentMate application and are working as quickly as possible to identify the root cause and fix the issues at hand. We appreciate your patience as we work through this… Continue Reading →

Issue, Outage

AgentMate Maintenance is now Complete

Posted on May 28, 2021 by Debbie Tatum

AgentMate is now available to all end users. We thank you for your patience and wish you a wonderful and safe long weekend! The AgentMate Team

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