Hi All, Due to a maintenance issue that affected Regent Seven Seas, MSC Cruises and HX, we kindly ask that you review and confirm that the correct vendor is assigned to any reservation created in AgentMate for those vendors… Continue Reading
AgentMate is now running as expected. We will continue to monitor the application closely and collaborate with the DBA team to address any performance issues. Two updates will be done in the early morning, tomorrow. While we don’t anticipate any… Continue Reading
We are aware that AgentMate is running slow. The Infrastructure Team is already working on it as a High Priority. We apologize for the inconvenience and appreciate your patience while we work through this. The AgentMate Team
We have received multiple reports that AgentMate is running slow, we are working to have this resolved as quickly as possible. We will update you as more information is provided. Thank you for your patience. The AgentMate Team
We are aware that some guests are not receiving the CE Reminders emails. Our developers are currently working to assess and correct the issue. We currently do not have an ETA. We encourage you to check your CE Reminders settings… Continue Reading
We have received reports from users that were not being able to access the application. This has now been fixed but we are actively reviewing with the Infrastructure team and will continue to monitor the application. We apologize for… Continue Reading
The Internova Infrastructure Team will be doing maintenance to the AgentMate application on July 17th 2021 between 8AM – 9AM CT. During this hour, users may have difficulty logging into the application as well as some sluggishness. We apologize for… Continue Reading
At 6AM EST on Thursday, June 3rd, the Infrastructure team will be doing system maintenance for roughly one hour. During this time page refreshes may be slower than normal. We thank you for you patience and apologize for any inconvenience this… Continue Reading
We are aware of some connectivity issues and sluggishness within the AgentMate application and are working as quickly as possible to identify the root cause and fix the issues at hand. We appreciate your patience as we work through this… Continue Reading
Attention All AgentMate Users: AgentMate will be down for maintenance for roughly one hour beginning at 5PM EST (2PM PST) You will not have access to the application during this time. We apologize for this inconvenience and thank you for… Continue Reading