Hi All, Due to a scheduled deployment to enhance security and performance, the AgentMate application will be unavailable for about 3 hours on Thursday, September 11th, at 7:00 PM PT. We apologize for the inconvenience and appreciate your patience while… Continue Reading
AgentMate is back up and running. We apologize for the inconvenience and appreciate your patience while we worked through this. The AgentMate Team
We are aware that some users are experiencing issues when trying to access AgentMate. We are already working on this as a High Priority. Sorry for the inconvenience and thanks for your patience while we work through this. The AgentMate… Continue Reading
Hi All, We are aware that agents are unable to access AgentMate. We are already working on this with the Infrastructure team as a High Priority. We apologize for the inconvenience. We will keep you updated as we have more… Continue Reading
The Internova Infrastructure Team is scheduled to conduct Windows and database patching tomorrow, January 20th, from 10:00 am to noon EST, on the AgentMate database servers. Please be advised that there may be brief outages, lasting no more than… Continue Reading
Update: AgentMate is now working properly. We apologize for the inconvenience and appreciate your patience. The AgentMate Team
The Internova IT Team will be performing network maintenance activities starting on Friday March 10th starting at 10PM ET and ending by 10:30PM ET. What to expect During this maintenance window we expect that there will be an network outage… Continue Reading
The Internova Infrastructure team will be performing server updates on Sunday February 26th from 12:00 – 1:00 am ET. This might result in AgentMate being inaccessible for around 15 minutes on that date. We apologize for the inconvenience. The AgentMate… Continue Reading
The Internova Infrastructure Team will be rebooting the AgentMate Web Servers on January 15th at 12:00AM CT (1:00AM EST) . This is projected to be a very brief outage that might kick you out of the application, however, you will… Continue Reading
Attention All End Users that use the Customer Experience module within AgentMate: We are currently working in order to fix an issue that prevents the Customer Experience File from updating. Because of this, scheduled reminders have not been sent since… Continue Reading