An AgentMate database servers patch will take place on Sunday July 24th between 10 am and 12 pm CT. A brief interruption of 5-10 minutes is expected within that timeframe. We apologize for the inconvenience and appreciate your patience… Continue Reading
Release Date Planned for Wednesday, June 28th, 2022 by 8:00 a.m. EDT. What’s New Issue key Release Note Title Release Note Summary Affected business unit AG-6762 Group Online Registration Form update required To update the Group Online Registration… Continue Reading
Attention All End Users that use the Customer Experience module within AgentMate: We are currently working in order to fix an issue that prevents the Customer Experience File from updating. Because of this, scheduled reminders have not been sent since… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
Update: All services appear to be running normal now, we apologize for the interruption Update: At this time there is no additional information to pass along, we will continue to work with the Internova infrastructure team and Mark Monitor and… Continue Reading
An AgentMate application upgrade will be taking place on Friday, January 14th 2022. This update will begin at 11:00pm CST and will take up to 12 hours to complete. During this time the application will not be accessible. We appreciate… Continue Reading
An AgentMate application upgrade will be taking place on Friday, January 14th 2022. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading
A technical issue occurred during the Release process this morning delaying the release time. To prevent interruption of service we are postponing this morning’s release to tomorrow morning – June 9th 2021. Thank you. The AgentMate Team
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
Hi All, AgentMate will have a small release in the morning of Wednesday, March 17th to correct a small item that was found in the last release. This may result in a 5-10 minute outage. If you have… Continue Reading