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Release Notes

Details of recent releases in AgentMate

Quarterly NCOA Processing Aug 2016

Posted on August 2, 2016 by o2_admin

Applicable to Vacation.com Member Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this Vacation.com audits and updates clients opted-in for the Engagement Program on… Continue Reading →

Release Notes Marketing, NCOA

Maintenance Release

Posted on July 20, 2016 by o2_admin

There will be an AgentMate Maintenance Release occurring the morning of 21 July 2016; the release will go live at approximately 3 am ET. Included in this release will be some infrastructure updates for upcoming enhancements; however, there should be… Continue Reading →

Release Notes Bug Fixes

Reminder – Update Favorites

Posted on June 16, 2016 by o2_admin

Almost everyone has Favorites saved in their browser to make sure they are able to quickly access frequent programs and websites. Many Agents and Agencies that were using AgentMate prior to 1 March 2016 had its old URL (www.mycruiseweb.com) stored… Continue Reading →

Release Notes

Release Notes: 16 June 2016

Posted on June 15, 2016 by o2_admin

Summary:  An AgentMate release is scheduled to go live the evening of June 15 into morning of June 16. This contained several bug fixes which will be communicated to the impacted users. In addition to that there is foundation work… Continue Reading →

Release Notes Client Profile, Groups, Reporting

Quarterly NCOA Processing May 2016

Posted on May 12, 2016 by o2_admin

Applicable to Vacation.com Member Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this Vacation.com audits and updates clients opted-in for the Engagement Program on… Continue Reading →

Release Notes Marketing, NCOA

Scheduled Outage and Maintenance Patch

Posted on April 11, 2016 by o2_admin

As most of you know, AgentMate has had constant development for 20+ years and the technology out there today is very different than it was even 6 years ago. As such, we are updating some of the background framework to utilize… Continue Reading →

Release Notes Bug Fixes, Knowledge Base

Enhanced Features: Global Entry Number and Client Attachments

Posted on March 25, 2016 by o2_admin

As most of you know AgentMate offers you the ability to upload attachments to a Reservation, Lead, or Group; AgentMate also allows you to store a Client’s Passport information. With the most recent AgentMate release these go to the next level. You… Continue Reading →

Release Notes Client Profile, Query Tool

AgentMate Domain Change (Video)

Posted on March 21, 2016 by o2_admin

Click to Play Video; Text Content continues below Image. You may have noticed when you went to www.mycruiseweb.com that you wound up at myagentmate.com instead; it has been a long time coming, but we’ve migrated the application to a new location. What… Continue Reading →

Demonstration, Release Notes

Browser Compatibility

Posted on February 16, 2016 by o2_admin

As technology continues to advance AgentMate continues to update its processes and procedures to stay current. Microsoft has stopped deploying software updates and bug fixes for older versions of Internet Explorer so AgentMate will no longer be accessible in IE10… Continue Reading →

Release Notes

Quarterly NCOA Processing: Feb-2016

Posted on February 11, 2016 by o2_admin

As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this Vacation.com audits and updates clients opted-in for the Engagement Program on a quarterly basis. In many cases,… Continue Reading →

Release Notes Engagement, Marketing

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