As the holiday season is upon us, we find ourselves reflecting on the past year and those who have helped to shape our business. It’s been quite a year for us all! We hope that 2019 has been just as… Continue Reading
As AIG is transitioning from their old policies to the new ones, AgentMate users may experience issues with accessing the policy “Details” links during the integrated quote/sell process. While AIG works to resolve this, benefit details for most policies can… Continue Reading
An AgentMate Release occurred on Tuesday, December 10th, at approximately 8:00 AM ET. This release contained bug fixes and other enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support… Continue Reading
Updates to the AIG/Travel Guard insurance plans will be in place to align with AIG/Travel Guard’s new policy structure on Monday, November 25th. These mandatory updates will ensure the continued opportunity for AgentMate users to quote and sell the most… Continue Reading
We are aware of a validation error response when not entering an insurance coverage amount under the Res Pricing tab. This issue is related to a new field that was added as part of the large release executed November 20.… Continue Reading
An AgentMate Release occurred on Tuesday, November 20th at approximately 8:00 AM ET. This release contained bug fixes and other enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support… Continue Reading
An AgentMate Release occurred on Tuesday, October 29th at approximately 5:00 AM ET. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
We’d love to get your feedback on travel trends! The results of this survey will give us important insights into vacation trends for 2020, the top destinations on people’s wish lists, solo travel, pet travel and more. Those who participate… Continue Reading
An AgentMate Release occurred on Tuesday, October 8th at approximately 5:00 AM ET. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
If your agency is set up to use the AIG/Travel Guard integration within AgentMate, a username and password is now mandatory. Usernames and passwords are added within Utilities>Counselor Defaults>Counselor Integrations screen. Please refer to the AIG Travel Guard Insurance Integration… Continue Reading