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Best Practice

Your lucky number is THREE!

Posted on October 24, 2016 by Debbie Tatum

Have you ever got stumped and reached out to your “support” team via phone, email, and still nothing? You send a 2nd and 3rd email, you hit redial 10 times and still no response? You feel like ripping your hair… Continue Reading →

Tip of the Week Best Practice, Customer Service, Email, Reservation Maintenance, Support, Time Saving, troubleshooting

ALWAYS in the driver’s seat.

Posted on September 29, 2016 by Debbie Tatum

How often have you planned time away from the office and “something” happens to your VIP client who is on the $10K vacation you booked them? Scared to leave the office because your VPN might not be working at home?… Continue Reading →

Tip of the Week access, Agency News, anytime, Anywhere, Best Practice, Knowledge Base, Reminders, time is money, Time Saving

Tip: The Best Kept Secret!

Posted on September 12, 2016 by Ignacio Navarro

Well there are actually a lot of great functions within AgentMate but today we are going to talk about just one. Agents, take a seat and listen up! Want to get rid of your spread sheets/excel reports? Tired of googling… Continue Reading →

Tip of the Week Agency News, Best Practice, Customer Service, Links, Preferences, Reminders, Reservation Maintenance, Time Saving

Tip: Cancellations

Posted on July 18, 2016 by o2_admin

Have you ever had a Client Cancel their Trip? Sadly I think most of us have. What’s worse is Cancellations can end up taking almost as much time as a successful trip. Agents and Agencies alike often ask for Tips… Continue Reading →

Tip of the Week Back Office Accounting, Best Practice, Cancellation

Tip: Stay on Top of Final Payments

Posted on April 18, 2016 by o2_admin

Have you ever looked at a Booking and not remembered if you sent a Client’s Final Payment Invoice? Never wonder again when you use the Pending and Final Payment Reports within AgentMate, especially when you consider it is less a report… Continue Reading →

Tip of the Week Best Practice, Final Payment, Time Saving

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