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Author: vpuig

AgentMate Upgrade

Posted on January 7, 2022 by vpuig

An AgentMate application upgrade will be taking place on Friday, January 14th 2022. This update will begin at 11:00pm CST and will take up to 12 hours to complete. During this time the application will not be accessible. We appreciate… Continue Reading →

Outage, Please take note, Release Notes

AgentMate Upgrade Update

Posted on December 11, 2021 by vpuig

The AgentMate upgrade is still taking place. The entire AM team is working as fast as possible in order to complete the upgrade. We will let you know as soon as we have a firm ETA.   We appreciate your… Continue Reading →

News, Uncategorized

AgentMate Release November 16th, 2021

Posted on November 16, 2021 by vpuig

An AgentMate Release occurred on November 16th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

Attention Apple Users on AgentMate

Posted on September 29, 2021 by vpuig

We have received reports from Apple/ Mac users who are getting an error message about an expired certificate when trying to access AgentMate. Our developers are actively working in order to fix this ASAP. In the meantime you should be… Continue Reading →

Uncategorized

AgentMate Release September 15th, 2021

Posted on September 15, 2021 by vpuig

An AgentMate Release occurred on September 15th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

AgentMate Release August 10th, 2021

Posted on August 10, 2021 by vpuig

An AgentMate Release occurred on August 10th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

AgentMate Release July 13th, 2021

Posted on July 13, 2021 by vpuig

An AgentMate Release occurred on July 13th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

Create Res for Canadian Agencies

Posted on July 13, 2021 by vpuig

Hello Canadian Owners & Managers,   As part of our ongoing efforts to enhance your experience using AgentMate, we’re making improvements to the reservation process. We have developed a new reservation page, Create Res, that will be replacing the Add… Continue Reading →

Uncategorized

Create Res for Canadian Agencies

Posted on June 29, 2021 by vpuig

Hello Canadian Owners & Managers,   As part of our ongoing efforts to enhance your experience using AgentMate, we’re making improvements to the reservation process. We have developed a new reservation page, Create Res, that will be replacing the Add… Continue Reading →

Uncategorized

Unapplied Commissions

Posted on June 22, 2021 by vpuig

Hi All, We are currently experiencing an issue that causes the unapplied commissions screen to be unresponsive when using Chrome. While we work on the fix we encourage all users to use an alternative browser when accessing this screen. We… Continue Reading →

Uncategorized

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