AgentMate Upgrade Update
The AgentMate upgrade is still taking place. The entire AM team is working as fast as possible in order to complete the upgrade. We will let you know as soon as we have a firm ETA. We appreciate your… Continue Reading
News
AgentMate Maintenance | July 17th 8:00 AM – July 17th 9:00 AM CT
The Internova Infrastructure Team will be doing maintenance to the AgentMate application on July 17th 2021 between 8AM – 9AM CT. During this hour, users may have difficulty logging into the application as well as some sluggishness. We apologize for… Continue Reading
Release delayed one day
A technical issue occurred during the Release process this morning delaying the release time. To prevent interruption of service we are postponing this morning’s release to tomorrow morning – June 9th 2021. Thank you. The AgentMate Team
Down for Maintenance, May 28th @ 5PM EST
Attention All AgentMate Users: AgentMate will be down for maintenance for roughly one hour beginning at 5PM EST (2PM PST) You will not have access to the application during this time. We apologize for this inconvenience and thank you for… Continue Reading
Quarterly NCOA Processing May 2021
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
Allianz: New Product Launch
We are pleased to be working with Allianz and their new products coming in to the market on 3/6/2020! These products will include the Epidemic Endorsement, which adds the COVID-19 related claims accommodations we have been making for insureds. These… Continue Reading
Quarterly NCOA Processing March 2021
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
Sunsetting Express Res on January 26th – PLEASE READ THE FOLLOWING:
The AgentMate Team is very excited to launch the new “Create Res” module and sunset the old “Express Res”. We will be sunsetting “Express Res” on the morning of January 26th, 2021 If you have not already done the… Continue Reading
Create Res Rollout
Hello Owners & Managers, As part of our ongoing efforts to enhance your experience using AgentMate, we’re making improvements to the reservation process. We have developed a new reservation page, Create Res, that will be replacing the Add Express Reservation… Continue Reading
AgentMate Release May 4th, 2020
An AgentMate Release occurred on May 4th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading