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Allianz: New Product Launch

Posted on March 6, 2021 by Debbie Tatum

We are pleased to be working with Allianz and their new products coming in to the market on 3/6/2020! These products will include the Epidemic Endorsement, which adds the COVID-19 related claims accommodations we have been making for insureds. These… Continue Reading →

News, Please take note Agency News, AgentMate, Best Practice, Enhancements, Insurance, Integration, maintenance, travel insurance

Quarterly NCOA Processing March 2021

Posted on March 3, 2021 by vpuig

Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading →

News, Please take note Client List, Client Profile, Engagement, Marketing, NCOA

Attention All Users: February 20, 2021

Posted on February 19, 2021 by vpuig

On Saturday, February 20th, from 9am to 9pm ET – Travel Leaders Group is doing maintenance on some programs associated to AgentMate, specifically Agency Websites and Trams; this should not impact standard function of the application The AgentMate Team

Please take note

Update: This has been resolved. AgentMate Outage

Posted on February 16, 2021 by Debbie Tatum

Hello Valued Members, Access to AgentMate is currently down. We are working as fast as possible to have this corrected. We thank you for your patience and will post here when this has been corrected. If you have any additional… Continue Reading →

Outage

AgentMate Release January 12th, 2021

Posted on January 12, 2021 by vpuig

An AgentMate Release occurred on January 12th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

Sunsetting Express Res on January 26th – PLEASE READ THE FOLLOWING:

Posted on January 11, 2021 by vpuig

The AgentMate Team is very excited to launch the new “Create Res” module and sunset the old “Express Res”. We will be sunsetting “Express Res” on the morning of January 26th, 2021   If you have not already done the… Continue Reading →

News, Please take note Create Res, Express Res, Sunset

AIG Integration

Posted on December 15, 2020 by vpuig

We are experiencing some pricing discrepancies when quoting AIG insurance through AgentMate. Please check the AIG website when booking AIG insurance through AM. In the meantime, the quoting functionality will remain available as the issue is only with certain policies… Continue Reading →

Please take note AIG

Attention: AgentMate – Sunsetting of Express Res

Posted on December 9, 2020 by vpuig

On behalf of the AgentMate team, we would like thank you for participating in the Create Res – Reservation Webinar! We are very excited to launch the new screens and sunset the old Express Res. If you were not able… Continue Reading →

Please take note, Webinar Attention, Express Res, Important, Take Note

AgentMate Release December 1st, 2020

Posted on December 1, 2020 by vpuig

An AgentMate Release occurred on December 1st at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

AgentMate Release November 10th, 2020

Posted on November 10, 2020 by vpuig

An AgentMate Release occurred on November 10th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

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