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AgentMate Maintenance | July 17th 8:00 AM – July 17th 9:00 AM CT

Posted on July 8, 2021 by Debbie Tatum

The Internova Infrastructure Team will be doing maintenance to the AgentMate application on July 17th  2021 between  8AM – 9AM CT. During this hour,  users may have difficulty logging into the application as well as some sluggishness. We apologize for… Continue Reading →

Issue, News, Outage

Create Res for Canadian Agencies

Posted on June 29, 2021 by vpuig

Hello Canadian Owners & Managers,   As part of our ongoing efforts to enhance your experience using AgentMate, we’re making improvements to the reservation process. We have developed a new reservation page, Create Res, that will be replacing the Add… Continue Reading →

Uncategorized

Unapplied Commissions

Posted on June 22, 2021 by vpuig

Hi All, We are currently experiencing an issue that causes the unapplied commissions screen to be unresponsive when using Chrome. While we work on the fix we encourage all users to use an alternative browser when accessing this screen. We… Continue Reading →

Uncategorized

Release delayed one day

Posted on June 8, 2021 by Debbie Tatum

A technical issue occurred during the Release process this morning delaying the release time. To prevent interruption of service we are postponing this morning’s release to tomorrow morning –  June 9th 2021. Thank you. The AgentMate Team

News, Please take note, Release Notes

AgentMate Release June 8th, 2021

Posted on June 8, 2021 by vpuig

An AgentMate Release  occurred on June 8th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

AgentMate maintenance scheduled for Saturday June 5th between 7AM and 8AM EST

Posted on June 3, 2021 by vpuig

The Internova Infrastructure Team will be installing Microsoft Updates to the AgentMate servers on Saturday,  June 5th 2021 between 7Am and 8AM EST. During this hour,  users might have difficulty logging into the application.   We apologize for the inconvenience… Continue Reading →

Uncategorized

AgentMate Operational Alert 

Posted on June 2, 2021 by Debbie Tatum

At 6AM EST on Thursday, June 3rd,  the Infrastructure team will be doing system maintenance for roughly one hour. During this time page refreshes may be slower than normal. We thank you for you patience and apologize for any inconvenience this… Continue Reading →

Issue, Outage

Connectivity Issues

Posted on June 2, 2021 by Debbie Tatum

We are aware of some connectivity issues and sluggishness within the AgentMate application and are working as quickly as possible to identify the root cause and fix the issues at hand. We appreciate your patience as we work through this… Continue Reading →

Issue, Outage

AgentMate Maintenance is now Complete

Posted on May 28, 2021 by Debbie Tatum

AgentMate is now available to all end users. We thank you for your patience and wish you a wonderful and safe long weekend! The AgentMate Team

Uncategorized

Down for Maintenance, May 28th @ 5PM EST

Posted on May 28, 2021 by Debbie Tatum

Attention All AgentMate Users: AgentMate will be down for maintenance for roughly one hour beginning at 5PM EST (2PM PST) You will not have access to the application during this time. We apologize for this inconvenience and thank you for… Continue Reading →

Issue, News, Outage

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