Release Notification
Hi All, AgentMate will have a small release in the morning of Wednesday, March 17th to correct a small item that was found in the last release. This may result in a 5-10 minute outage. If you have… Continue Reading
AgentMate Release March 9th, 2021
An AgentMate Release occurred on March 9th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
Allianz: New Product Launch
We are pleased to be working with Allianz and their new products coming in to the market on 3/6/2020! These products will include the Epidemic Endorsement, which adds the COVID-19 related claims accommodations we have been making for insureds. These… Continue Reading
Quarterly NCOA Processing March 2021
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
Attention All Users: February 20, 2021
On Saturday, February 20th, from 9am to 9pm ET – Travel Leaders Group is doing maintenance on some programs associated to AgentMate, specifically Agency Websites and Trams; this should not impact standard function of the application The AgentMate Team
Update: This has been resolved. AgentMate Outage
Hello Valued Members, Access to AgentMate is currently down. We are working as fast as possible to have this corrected. We thank you for your patience and will post here when this has been corrected. If you have any additional… Continue Reading
AgentMate Release January 12th, 2021
An AgentMate Release occurred on January 12th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
Sunsetting Express Res on January 26th – PLEASE READ THE FOLLOWING:
The AgentMate Team is very excited to launch the new “Create Res” module and sunset the old “Express Res”. We will be sunsetting “Express Res” on the morning of January 26th, 2021 If you have not already done the… Continue Reading
AIG Integration
We are experiencing some pricing discrepancies when quoting AIG insurance through AgentMate. Please check the AIG website when booking AIG insurance through AM. In the meantime, the quoting functionality will remain available as the issue is only with certain policies… Continue Reading
Attention: AgentMate – Sunsetting of Express Res
On behalf of the AgentMate team, we would like thank you for participating in the Create Res – Reservation Webinar! We are very excited to launch the new screens and sunset the old Express Res. If you were not able… Continue Reading