To be compliant with a new GDPR requirement for users to acknowledge that AgentMate uses cookies to support its functionality, a prompt will be presented to users logging in beginning the evening of May 24, 2018. Users will not will… Continue Reading
Happy Memorial Day Long weekend to you ALL! Please note our support hours: Friday May 25th – 9:00AM to 4:00PM EST Monday May 28th – CLOSED in observance Memorial Day The AgentMate Team wishes each of you a safe and… Continue Reading
Based on user feedback, we have rolled out a new product Type available within the Reservation maintenance pages. The option to select the Type Rail, was pushed through with the May 17th release. This change is reflected as an option… Continue Reading
There were two recent AgentMate Releases that addressed primarily bug fixes. Both of the AgentMate Releases were completed successfully. Any users who reported bugs/issues were contacted following post release testing. Supplemental notes tied to these two releases can be found… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
An AgentMate Release is scheduled Thursday, May 3rd at approximately 2:00 AM EDT. This release is heavy with a number of bug fixes that have been outstanding since the code freeze last month. Some improvements to user experience within current functionality… Continue Reading
We have received reports of intermittent issues to a few screens for some AgentMate users accessing the application using Firefox or Safari. We are working to resolve the issue and will push through a fix as quickly as possible. In… Continue Reading
An AgentMate Release occurred on Wednesday, April 4th at approximately 2:00 AM EDT. This a Maintenance Release and should not impact the current functionality of the application. Please contact your Support Department with any questions that arise.
An AgentMate Release occurred on Thursday, March 22nd at approximately 2:00 AM EDT. This release included a number of bug fixes that will be communicated to the reporter(s) following post-release testing. If you have any questions, please contact your Support Department.
AgentMate’s infrastructure upgrade has been completed ahead of schedule; this means that AgentMate users can now access the application. For Travel Leaders Group employees there may be a slight access delay while the DNS finishes updating; this should last no… Continue Reading