AgentMate is now back up and running. Sorry for the inconvenience that this might have caused. If you need further assistance, please do not hesitate to reach out to [email protected]. Thanks for your patience while we worked through this. The… Continue Reading
Hi All, We are aware that agents are unable to access AgentMate. We are already working on this with the Infrastructure team as a High Priority. We apologize for the inconvenience. We will keep you updated as we have more… Continue Reading
The Internova Infrastructure team will be performing updates on the AgentMate servers, today, Tuesday June 11th at 10pm ET. As a result of this, the application will be unavailable for about 5 minutes. We apologize for the inconvenience and appreciate… Continue Reading
We would like to inform you about an important update regarding Cruise Fares within AgentMate. California has passed a law that requires all travel agents to quote the total price for cruise bookings, including all taxes and fees, effective July… Continue Reading
The Internova Infrastructure team will be applying Windows security updates on the AgentMate database server, Today, Wednesday May 22nd at 9pm ET. We do not anticipate any overall impact on the AgentMate functionality. However, please note that reports will be… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
Share your thoughts about what we did in 2023 and what you expect from us in 2024. Send your messages at [email protected] We will soon get together, so stay tuned for further details! The Adoption Team
The Internova Infrastructure Team is scheduled to conduct Windows and database patching tomorrow, January 20th, from 10:00 am to noon EST, on the AgentMate database servers. Please be advised that there may be brief outages, lasting no more than… Continue Reading
AgentMate Release Notes Release Date Planned for Tuesday December 5th, 2023, by 8:00 a.m. EDT. Clarification e-mail will be sent if the release date changes. What’s New Issue key Release Note Title Release Note Summary Affected Business Unit AG-8490 Paymode… Continue Reading
It was a pleasure and a privilege for us to share with you 80 learning webinars during 2023 Adoption Program. We had the chance to review different products and functionalities AgentMate offers, such as: List Management New Counselors Set up… Continue Reading