An AgentMate database servers patch will take place on Sunday July 24th between 10 am and 12 pm CT. A brief interruption of 5-10 minutes is expected within that timeframe. We apologize for the inconvenience and appreciate your patience… Continue Reading
An AgentMate Release occurred on June 28th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
Release Date Planned for Wednesday, June 28th, 2022 by 8:00 a.m. EDT. What’s New Issue key Release Note Title Release Note Summary Affected business unit AG-6762 Group Online Registration Form update required To update the Group Online Registration… Continue Reading
Welcome to our 2022 Adoption Program! Today we introduce you to: PAY NOW! As part of our ongoing efforts to enhance your experience using AgentMate, we are happy to announce we are continuing our series of training sessions, where we… Continue Reading
Attention All End Users that use the Customer Experience module within AgentMate: We are currently working in order to fix an issue that prevents the Customer Experience File from updating. Because of this, scheduled reminders have not been sent since… Continue Reading
The adoption program members would like to take a moment to say Thank you!! to all our adoption training sessions webinar’s attendees Why are we focused on the Adoption training sessions? Using AgentMate to its fullest extent and… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
The AgentMate patch release was successfully deployed today at 6:00 am CT
An AgentMate Release occurred on June 1st at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
Update: All services appear to be running normal now, we apologize for the interruption Update: At this time there is no additional information to pass along, we will continue to work with the Internova infrastructure team and Mark Monitor and… Continue Reading